Return & Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging.

To start a return, you can contact us at info@quaaye.com or you can send us a DM on Instagram including your name and date of purchase. We gladly assist you.  

You can always contact us for any return question at info@quaaye.com  or you can send us a DM on Instagram.

Damages and issues 
Please ensure that your item is in good shape and you have received the right items.  

Incorrect order 
As all the items are handmade, mistakes can happen, contact us as soon as possible, so we can figure it out.